Order Cancellation Policy

We move fast so you can get your pieces quickly. Most orders begin processing within 1 business day. If you need to cancel, contact us as soon as possible and we’ll do our best to help.

When can I cancel my order?

Order stage	Can I cancel?	What we do	Notes
Before processing begins (Awaiting fulfillment)	Yes	We will cancel and issue a refund to your original payment method.	Act quickly—processing starts shortly after checkout.
During processing (picking/packing or label created)	Maybe	We’ll attempt to intercept. If successful, we’ll cancel and refund. If not, the order will ship.	Cancellation is not guaranteed once processing has begun.
Shipped or out for delivery	No	We cannot cancel after dispatch.	You may be able to return eligible items after delivery according to our return policy. Shipping fees are not refundable once an order has shipped.

How to request a cancellation

Email: [email protected]
Subject line: “Cancel Order #12345”
Include in the email:
- Your full name
- Order number
- Reason for cancellation
- Best contact email and phone (optional)

For security, we may ask you to confirm the order email address and shipping ZIP code.

Refunds for canceled orders

If we confirm cancellation before shipment, we’ll refund to your original payment method.
Refund appearance timing depends on your bank or payment provider (PayPal, credit/debit card, Stripe, Airwallex).
If your order has already shipped, any refund would follow our standard returns process after the item is received back (if eligible).

Changes instead of cancellation

Need to correct your shipping address or size? Email us immediately. We’ll attempt updates before shipment, but changes are not guaranteed once processing has started.

When we may cancel an order

We reserve the right to cancel or refuse any order due to suspected fraud, payment authorization issues, inventory constraints, or inability to verify a shipping address. If we cancel, you’ll be notified and refunded in full.