Return & Refund Policy

At Moderngirlwear, operated by AARON MICHAEL LEE LLC, our commitment to your satisfaction extends far beyond the moment you click "purchase." We understand that shopping for women’s clothing online requires a high degree of trust—trust that the fabric will feel as described, the fit will be perfect, and the style will match your expectations.

We recognize that sometimes a garment may not be the right fit for your personal style or needs. To ensure your shopping experience is risk-free and enjoyable, we have established a 60-day return window and a zero-fee return policy. This document outlines our comprehensive procedures for returns and refunds, ensuring you have complete peace of mind when choosing our brand.

1. Our Return Philosophy: Risk-Free Shopping

The modern woman’s wardrobe is an expression of her identity. We believe you should never feel pressured to keep a piece of clothing that doesn’t make you feel confident. Unlike many retailers that impose strict 14 or 30-day windows, we provide an industry-leading 60-day return policy. This allows you ample time to try on your items in the comfort of your home, coordinate them with your existing wardrobe, and decide if they truly belong in your collection.

Furthermore, we are proud to offer a No-Fee Return Policy. We do not believe in restocking fees, and we cover the cost of return shipping for our customers. This ensures that the price you see is the price you pay, with no hidden penalties for finding the perfect fit.

2. Return & Refund Summary Table

For your convenience, we have summarized the core components of our policy below. This table provides a quick reference for the timelines and costs associated with your return.

Category	Policy Detail
Return Window	60 Days from the date of delivery
Restocking Fees	$0.00 (No fees)
Return Shipping Cost	Free (Pre-paid labels provided)
Refund Processing Time	12 Business Days after item receipt
Eligible Product Condition	New, unworn, with all original tags attached
Refund Method	Original payment method used at checkout

3. Eligibility Requirements for Returns

To maintain the high quality of our inventory and ensure that every customer receives brand-new, pristine apparel, we require that returned items meet specific condition standards.

• Pristine Condition: All garments must be returned in their original condition—unworn, unwashed, and unaltered.
• Original Tags: All "Moderngirlwear" tags and any brand labels must remain attached to the garment.
• Free from Contaminants: Items must be free of makeup stains, deodorant marks, perfume scents, pet hair, or smoke odors.
• Original Packaging: While we understand the shipping bag may be opened, we request that the internal clear protective bags are used for the return whenever possible.

Items typically excluded from returns (for hygiene reasons):

• Final sale items (clearly marked at the time of purchase).
• Intimate apparel or swimwear where the hygiene seal has been removed.
• Gift cards.

4. Detailed Return Process: Step-by-Step

5. Refund Timelines and Procedures

Once your return package arrives at our facility located at 130 Brook St, Bay Shore, NY, it undergoes a professional inspection process.

• Inspection Period: Upon arrival, our quality control team will inspect the items within 2–3 business days.
• Refund Approval: Once the item is confirmed to be in its original condition, we will approve the refund.
• Processing Time: We will issue the refund to your original payment method within 12 business days of receiving the item.

Note on Banking Delays: While we process refunds within 12 business days, your financial institution (bank or credit card company) may take an additional 3–5 business days to reflect the credit on your statement. This is a standard banking procedure and is beyond the control of Moderngirlwear.

6. Exchanges: Finding the Perfect Size

If you love the style but need a different size or color, we make the exchange process simple.

1. Follow the return process outlined above to return the original item.
2. Once your return is received, we will issue you a store credit or process the refund as requested.

Because we offer free shipping on orders and no-fee returns, the easiest way to ensure you get the new size before it sells out is to place a new order on our website immediately. For specific exchange requests, please mention "Exchange" in your initial email to [email protected], and our team will provide personalized assistance.

7. Damaged, Defective, or Incorrect Items

At Moderngirlwear, we take immense pride in our quality control. However, in the rare event that you receive an item that is damaged, defective, or incorrect, we will prioritize your resolution.

• Reporting Period: Please report any defects within 7 days of delivery.
• Evidence: Include clear photos of the damage or the incorrect item in your email to us.
• Resolution: For defective or incorrect items, we will offer a full refund or a free replacement, whichever you prefer. You will not be responsible for any shipping or return costs in these instances.

8. Cancellation Policy

We process orders quickly to meet our 1–3 day handling commitment. If you change your mind after placing an order, please contact us at [email protected] within 2 hours of purchase.

Before Processing: If the order has not been processed, we can cancel it and issue a full refund immediately.
After Processing/Shipping: If the order has already been dispatched, you will need to follow the standard return process after the package arrives at your address.

9. International Returns

Currently, Moderngirlwear exclusively serves the United States market. Our 60-day free return policy applies to all domestic orders within the 50 United States. We do not currently accept returns from international locations, as we do not yet offer international shipping.

10. Late or Missing Refunds

If the 12 business day window has passed and you have not yet seen your refund, please follow these steps:

1. Check your bank account/credit card statement again to ensure the transaction hasn't appeared.
2. Contact your credit card company. It may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted to your account.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

11. Customer Responsibility & Fair Use

To keep our shipping and returns free for everyone, we ask our customers to use the return system fairly.

Accurate Information: Ensure that the information provided during the return request is accurate.
Fraud Prevention: We monitor return frequency and patterns. Moderngirlwear reserves the right to refuse service or limit return privileges to individuals who demonstrate a pattern of excessive returns or fraudulent activity.
Final Sale: Please double-check your items before purchase. Items clearly marked as "Final Sale" are not eligible for the 60-day return window unless they arrive damaged.

12. Operating Hours and Support

Our support team is based in New York and is available to assist you with your return or refund questions during our standard business hours. We aim to respond to all inquiries within 24 business hours.

Working Hours: Mon – Fri | 8:00 AM – 5:00 PM (EST)
Weekend Policy: Inquiries sent on Saturday or Sunday will be addressed the following Monday.

13. Legal Compliance and Governing Law

This Return & Refund Policy is governed by the laws of the State of New York. By shopping at Moderngirlwear, you agree to the terms laid out in this document. This policy is designed to be transparent, fair, and in full compliance with standard consumer protection practices.

The goal of AARON MICHAEL LEE LLC is to build a long-term relationship with our customers. We believe that a generous, no-fee return policy is the foundation of that relationship, allowing you to shop for the latest trends with total confidence.

14. Contact Information

Should you have any questions, concerns, or require assistance with a return, please contact us using the details below. Our professional team is ready to help you.

Thank you for choosing Moderngirlwear. We appreciate your business and are dedicated to making every step of your fashion journey as smooth as possible.