Shipping Policy

Welcome to Moderngirlwear, operated by AARON MICHAEL LEE LLC. We understand that when you order high-quality women’s clothing, receiving your items promptly and in perfect condition is your top priority. To ensure transparency and provide you with a seamless shopping experience, we have developed this comprehensive Shipping Policy.

At Moderngirlwear, we are committed to delivering excellence not only in our apparel but also in our logistics. This policy outlines our procedures regarding order processing, shipping rates, delivery timelines, and the steps we take to ensure your package arrives safely at your doorstep.

1. Shipping Overview and Philosophy

Our logistics framework is designed to provide reliability and affordability. By partnering with the world’s leading couriers—USPS, UPS, and FedEx—we ensure that every package is handled with the utmost care. To provide exclusive designs and minimize environmental waste, we operate on a Made-to-Order basis, partnering with premier fulfillment facilities across the United States to manage production and quality control before your items are dispatched.

Whether you are purchasing a single statement piece or refreshing your entire wardrobe, our flat-rate shipping model ensures that you never have to worry about fluctuating costs based on weight or distance within the contiguous United States.

2. Shipping Rates and Costs

We believe in straightforward pricing. Unlike other retailers that may hide shipping costs or increase them based on the size of your order, Moderngirlwear offers a consistent flat-rate shipping fee for all domestic orders.

Shipping Method	Destination	Shipping Cost (Flat Rate)
Standard Ground Shipping	United States (Domestic)	$6.99 USD

This flat rate covers the cost of secure packaging, handling, and the shipping service itself. By maintaining a fixed rate of $6.99, we provide our customers with predictable total costs at checkout.

3. Order Processing and Handling Time

Before an order is handed over to the carrier, it undergoes a rigorous processing phase. This phase includes order verification, payment authorization, quality inspection of the garments, and secure packaging.

Handling Time: 1 – 3 Business Days (Monday – Friday)
Order Cut-off Time: 5:00 PM (EST)

Orders placed before 5:00 PM EST on a business day will begin processing that same day. Orders placed after 5:00 PM EST, or on weekends/holidays, will begin processing on the following business day.

Example Scenario:
If you place an order on Monday at 2:00 PM EST, your handling time begins Monday.
If you place an order on Friday at 7:00 PM EST, your handling time begins the following Monday.

4. Transit Times and Delivery Estimates

Once your order has been processed and picked up by our carrier (USPS, UPS, or FedEx), the transit time begins. Transit time refers to the duration the package is in the possession of the courier until it reaches your delivery address.

Shipping Stage	Duration	Total Estimated Time from Order
Order Handling	1 – 3 Business Days	Days 1 - 3
Transit Time	2 – 6 Business Days	Days 3 - 9
Total Delivery	3 – 9 Business Days	Completed

Please note that transit times are estimates provided by our carriers. While we strive to meet these timelines, factors such as extreme weather, carrier delays, or high-volume seasonal periods may occasionally impact delivery dates.

5. Order Tracking Information

Transparency is a core value at Moderngirlwear. We want you to be informed at every step of your order’s journey.

• Confirmation Email: Immediately after placing an order, you will receive an order confirmation email.
• Shipment Notification: Once your order has been processed and a shipping label has been generated, you will receive a second email containing your Tracking Number.
• Real-Time Tracking: You can use this tracking number on the official websites of USPS, UPS, or FedEx (depending on which service was assigned to your package) to monitor the progress of your shipment.

Please allow 24–48 hours for the tracking information to update once the label has been created, as the carrier must scan the package into their system.

6. Delivery Services and Carriers

To provide the most efficient service possible, Moderngirlwear utilizes a network of professional couriers. The choice of carrier is determined by the specific requirements of the shipment, including the destination and the package dimensions. Our primary partners include:

• USPS (United States Postal Service): Often used for residential deliveries and P.O. Boxes.
• UPS (United Parcel Service): Utilized for reliable ground transport and larger shipments.
• FedEx: Employed for efficient, time-sensitive transit across the country.

By utilizing these three industry leaders, we ensure that your women's clothing is handled by professionals who prioritize safety and punctuality.

7. Shipping Destinations and Restrictions

Currently, Moderngirlwear focuses on providing exceptional service within the United States.

• Domestic Shipping: We ship to all 50 U.S. states.
• P.O. Boxes & APO/FPO: We do ship to P.O. Boxes via USPS. However, for military addresses (APO/FPO/DPO), please note that transit times may be longer than the standard 2–6 day window due to military mail handling procedures.
• International Shipping: At this time, we do not offer international shipping directly through our website. We are focused on perfecting our domestic logistics to ensure the highest level of service for our local customers.

8. Address Accuracy and Re-routing

The customer is responsible for providing a correct and complete shipping address at the time of checkout. Please double-check your street number, apartment number (if applicable), and zip code.

Incorrect Addresses: If a package is returned to us due to an incorrect address provided by the customer, the customer may be responsible for additional shipping charges to resend the item.

Address Changes: If you realize you have entered the wrong address, please contact us at [email protected] immediately. If the order has not yet been processed, we will do our best to update the information. Once an order has been dispatched to the carrier, we are unable to change the delivery address.

9. Missing, Lost, or Stolen Packages

While we partner with reliable carriers, we understand that issues can occasionally occur during transit.

• Marked as Delivered but Not Received: If your tracking information states that your package was delivered but you cannot find it, we recommend checking with neighbors, looking behind porch pillars, or contacting your local post office/carrier hub.
• Lost in Transit: If your package has not shown movement for more than 10 business days, please contact our support team. We will open an investigation with the carrier.
• Theft: Moderngirlwear is not responsible for packages stolen after they have been confirmed as delivered by the carrier. We recommend shipping to a secure location or a workplace if you are concerned about package security.

10. Order Cancellations and Modifications

Our team works quickly to ensure your order is processed within the 1–3 day handling window. Because of this efficiency, there is a very limited window for cancellations or modifications.

Cancellations: If you wish to cancel an order, you must contact us within 2 hours of placement. After this window, the order may have already entered the processing phase.

Modifications: We cannot add items to an existing order. If you need to change a size or color, please contact us immediately, and if the order has not been processed, we will attempt to make the change.

11. Damaged Items

Every item sent out by Moderngirlwear undergoes a quality check. However, if your items arrive damaged due to transit issues, please follow these steps:

1. Take a photo of the damaged packaging and the damaged item.
2. Email us at [email protected] within 48 hours of delivery.
3. Include your order number and the photos in the email.

We will work with you to provide a replacement or a resolution as quickly as possible.

12. Holiday Shipping Schedules

During peak seasons (such as Black Friday, Cyber Monday, and the December holiday period), carriers often experience high volumes. While Moderngirlwear maintains our 1–3 day handling time, the transit times (2–6 days) may be extended by the carriers. We recommend placing orders at least 14 business days in advance during holiday seasons to ensure timely arrival.

13. Business Operating Hours

Our logistics and support teams operate during standard business hours to ensure that every order receives the attention it deserves.

Monday – Friday: 8:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed
Public Holidays: Closed

Orders placed on Saturday and Sunday will be queued for processing on the following Monday morning.

14. Detailed Breakdown of Shipping Logistics

To give our customers a deeper understanding of our commitment, here is a breakdown of what happens behind the scenes:

15. Customer Agreement

By placing an order with Moderngirlwear, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy. We reserve the right to modify this policy at any time, and such modifications will be effective immediately upon posting to the website.

Our goal is to be the most reliable source for women's clothing online. We value your trust and work tirelessly to ensure that our shipping process reflects the high standards of the AARON MICHAEL LEE LLC family of brands.

16. Contact Information

If you have any questions regarding your shipment, or if you require further clarification on our shipping procedures, please do not hesitate to reach out to our professional support team.

We thank you for choosing Moderngirlwear for your fashion needs. We look forward to delivering your next favorite outfit.