Frequently Asked Questions (FAQs)

Welcome to the Moderngirlwear FAQ page. We have compiled the most common inquiries from our customers to provide you with immediate assistance. Our goal is to ensure your shopping experience with AARON MICHAEL LEE LLC is as seamless and transparent as possible.

If you cannot find the answer to your question below, please reach out to our professional support team at [email protected].

1. General Information

What is Moderngirlwear?

Moderngirlwear is a premier online destination for contemporary women’s clothing, operated by AARON MICHAEL LEE LLC. We focus on providing high-quality, stylish apparel with a commitment to exceptional customer service and reliable logistics.

Where is your company located?

Our headquarters and fulfillment center are located at:
130 Brook St, Bay Shore, NY, 11706, United States.

What are your business hours?

Our team is available Monday through Friday, from 8:00 AM to 5:00 PM (EST). We are closed on weekends and public holidays.

2. Shipping & Delivery

How much does shipping cost?

We offer a straightforward flat-rate shipping fee of $6.99 USD for all domestic orders within the United States.

Which carriers do you use for delivery?

To ensure your package arrives safely and on time, we partner with industry-leading couriers, including USPS, UPS, and FedEx.

What is the order cut-off time?

Our daily cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed before this time will begin processing the same day.

How long will it take to receive my order?

The total delivery time consists of two phases:

Handling Time: 1 – 3 Business Days (Mon – Fri).
Transit Time: 2 – 6 Business Days (Mon – Fri).
Total Estimated Delivery: 3 – 9 Business Days.

How can I track my order?

Once your order has been dispatched, we will send you a shipment confirmation email containing your tracking number. You can use this number on the official carrier website (USPS, UPS, or FedEx) to monitor your package in real-time.

3. Returns & Refunds

What is your return policy?

We offer a generous 60-day return window from the date of delivery. If you are not completely satisfied with your purchase, you have 60 days to initiate a return.

Are there any return fees?

No. Moderngirlwear offers a No-Fee Return Policy. We do not charge restocking fees, and we provide a pre-paid return shipping label at no cost to you.

How long does it take to get a refund?

Once we receive and inspect your returned item at our Bay Shore facility, we will process your refund within 12 business days. The funds will be credited back to your original payment method.

What conditions must the returned items meet?

To be eligible for a refund, items must be in their original condition: unworn, unwashed, and with all "Moderngirlwear" tags still attached.

4. Payments & Security

What payment methods do you accept?

We accept a variety of secure payment options, including:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover (processed via Stripe or Airwallex).
Digital Wallets: PayPal and PayPal Pay Later.

Is my payment information secure?

Yes. All transactions are secure and encrypted using SSL technology. We do not store your full credit card information on our servers; all processing is handled by PCI-compliant providers.

Why was my payment declined?

Common reasons for payment failure include incorrect billing details, insufficient funds, or bank-imposed security blocks. Please ensure your billing zip code and CVV match your bank records. You may also try using an alternative gateway like PayPal if a card transaction fails.

5. Order Management

Can I change or cancel my order?

You may request a cancellation or modification within 2 hours of placing your order. After this window, the order likely has entered the processing phase and cannot be altered. Please email [email protected] immediately with your order number.

What should I do if my item arrives damaged?

While we conduct rigorous quality checks, if an item arrives damaged, please email us within 48 hours of delivery. Include photos of the damage and your order number so we can provide a replacement or resolution.

Do you ship internationally?

Currently, Moderngirlwear focuses on serving the United States domestic market. We do not offer international shipping at this time.